Company Profile

Compensation 

Job Description

Nature of the Work

Is This Position A Fit For You? 

• Are someone who enjoys the challenge and seeks creative solutions. 

• Enjoy collaborating with peers and clients. 

• Are committed to client success. 

• Are skilled at translating business requirements from clients into technical requirements. 

• Take ownership of your work and demonstrate a strong commitment to follow through on your tasks. 

• Are skilled at building rapport and enjoy supporting partnerships. 

• Are looking for the opportunity to grow. This is the place for you. 

What You’ll Do Here

• Build partnerships with client stakeholders, fostering close communication and establishing strong relationships.
• Implement productivity solutions by understanding client business and technical requirements.
• Execute, and maintain Modern Productivity associated managed services.
• Participate in technical escalations, assisting other teams when required.
• Provide technical guidance to other IX Solutions teams, helping them find solutions.
• Contribute to team-owned best practices and standards and communicate them to other teams.
• Create training materials and participate in user-adoption sessions to ensure clients actually love and use the tools you build.
• Develop, document, and maintain processes and procedures related to project delivery & managed services.
• Participate in identifying when new best practices are required.
• Participate in peer reviews, confirming work product, especially if it is a new client or technology.
• Implement and develop efficiencies in the delivery of managed services, by looking at ways to complete delivery “at scale”.

Accountabilities, Tasks and Duties

Technical Responsibilities

• Consult with clients to identify opportunities for improvements and project requirements.
• Deliver technology services the “IXS way”, e providing  superior client experience.
• Provide technical escalation support to other teams in the following technology areas, as well as complimentary technologies:
  • Microsoft 365 Productivity Suite.
    • SharePoint.
    • OneDrive.
    • Teams.
    • Power Platform (Power Apps, Power Automate, Power Pages, Power BI).
    • Build and optimize workflows, approval processes, and basic apps.
    • Forms.
    • Purview.
    • DLP & Retention.
    • eDiscovery.
    • Hybrid Exchange & Exchange Online.
    • Teams Voice.
  • Microsoft 365 Copilot.
    • CoPilot Agents.
    • CoPilot Studio.
    • Azure AI Services (Cognitive Services, Azure Open A, Agents SDK).
• Implement and support  managed services, projects, escalations and other deliverables such as:
  • SharePoint Implementation.
  • Office 365 Adoption including Exchange, SharePoint, Teams and others.
  • Microsoft 365 Tenant Migrations.
  • Operational Managed Services.
  • Data Security Assessment and Remediation.
  • Microsoft 365 Copilot Adoption.
  • Microsoft OneDrive Adoption.
  • Microsoft Teams and Teams Voice Adoption.
  • Automation and Business Process Development using Power Platform.
  • Third-Party Backup Solution Implementation and Management.

Qualifications/Expertise

• 5+ years of experience in consulting, IT support, or a related role focused on Microsoft technologies and productivity solutions.
• Experience with Microsoft 365 migrations and migration tools.
• Experience with Microsoft Purview and data compliance.
• Intermediate PowerShell scripting and Microsoft Graph skills.
• Working knowledge of SAML-based federation for cloud-based applications.
• 2+ years experience with the configuration, management and governance of Power Platform. (Power Apps, Power BI, Power Automate, Power Pages, Copilot).
• Strong analytical and problem-solving skills, with the ability to tailor solutions to specific client needs.
• Experience in change management and user training is preferred.

Certifications (achieved, willing to work toward, or equivalent experience)

• Microsoft 365 Certified: Teams Administrator Associate (MS-700).
• Microsoft 365 Certified: Collaboration Communications Systems Engineer Associate (MS-721).
• Microsoft Certified: Power BI Data Analyst Associate (PL-300).
• Microsoft Certified: Power Platform Developer Associate (PL-400).
• Microsoft Certified: Power Platform Solution Architect Expert (PL-600).
• Microsoft Certified: Information Protection and Compliance Administrator Associate (SC-400).
• Microsoft Certified: Azure Data Scientist Associate (DP-100).
• Microsoft Certified: Azure Data Engineer Associate (DP-203).
• Microsoft Adoption Service Specialist Assessment (18810).

Behaviors

• Demonstrate commitment and alignment with the company’s mission, values, and behaviors.
• Develop strong and lasting client relationships.

• Foster a collaborative work environment and culture.

• Communicate effectively in a remote work environment.

• Work with a range of technical staff and cross-functional teams to develop joint solutions.
• Communicate in an open, helpful manner and build relationships across the organization.
• Provide leadership and assistance to colleagues.
• Take personal accountability and ownership of a solution or obstacle.
• Complete relevant professional development.

• Work after-hours, when necessary, to complete client changes or resolution of issues.
• Be ‘always-on-call’ for emergency escalations.
• Complete time sheets.

• Complete expense reports.

Requirements

• Must be legally permitted to work in Canada.
• Hold a valid Driver’s License and vehicle.
• Be able to travel occasionally for business purposes.
• Proficient English (written/verbal) communication in a business setting.

IX Solutions is pleased to offer remote work opportunities for our employees, however we do require employees to reside in Alberta or British Columbia, Canada.